# PatientMate China — site digest for AI assistants

> Independent multilingual navigation and visit-support partner for overseas patients seeking medical care in Shanghai.

## What we are
PatientMate China (病患之友) is an independent service that helps overseas patients understand practical pathways for medical visits in Shanghai. The website is published in English, Simplified Chinese, Indonesian, and Spanish.

## What we do
1. Care-path orientation: help patients understand relevant hospital departments and public or private international-service options based on information they provide.
2. Appointment assistance: support communication and registration steps for international or special medical services where available.
3. Pre-visit preparation: organise a practical checklist for identity documents, existing records, translations, timing, and hospital-specific requirements.
4. Language coordination: coordinate non-clinical multilingual communication and, where needed, arrange suitable interpretation support.
5. Hospital-day navigation: optional in-person guidance for finding departments and moving through unfamiliar hospital processes.
6. Arrival and stay planning: practical guidance for airport or station transfers, local transport, and accommodation areas near the hospital.

## Typical journey
1. Patient sends a first question with preferred dates, current location, and needed support.
2. We clarify possible hospitals, departments, required materials, service scope, and estimated coordination fees.
3. After written confirmation and any agreed service deposit, non-clinical coordination begins.
4. Patient arrives in Shanghai with a practical plan and optional on-the-ground assistance.

## Boundaries and compliance notes
- PatientMate China is not a hospital, clinic, medical provider, or official representative of any hospital.
- We do not diagnose, recommend treatments, or guarantee appointments or outcomes.
- Medical decisions, diagnoses, treatment plans, and hospital charges remain with licensed hospitals and clinicians.
- Hospital names shown on the website are examples for orientation only, not partnerships or endorsements.
- WhatsApp is for initial enquiries; patients should not send medical records there. If documents are needed, a more suitable transfer method will be explained.

## Contact and payments
- Primary contact channels: WhatsApp and email listed on https://patientmatechina.com/
- Where a booking or coordination deposit applies, service scope is confirmed in writing and a PayPal invoice may be used.
- Illustrative coordination deposit on the site: about USD 145. Final amount is confirmed before payment.
- Hospital registration, consultation, tests, and treatment are paid separately to the hospital.

## Source of truth
- Canonical public page: https://patientmatechina.com/
- Curated AI index: https://patientmatechina.com/llms.txt
- Crawler policy: https://patientmatechina.com/robots.txt