1. Who we are
PatientMate China is an independent navigation and visit-support service based in Shanghai. We are not a hospital, clinic, medical provider, or official representative of any hospital.
2. Information we may collect
- Contact details such as your name, email address, phone number, country, and preferred language.
- Practical enquiry details such as intended travel dates, requested support, and hospital or department preferences.
- Payment and transaction references needed to confirm a service; payment card details are handled by the payment provider, not by us.
- Basic technical information generated when you visit the website, such as request logs used for security and reliability.
Medical information requires extra care
Do not send medical records, identification documents, or detailed health information through WhatsApp. If documents are needed, we will explain a more suitable transfer method and the purpose for requesting them.
3. How we use information
- To respond to enquiries and understand the non-clinical support requested.
- To prepare, confirm, and deliver agreed coordination or visit-support services.
- To issue invoices, maintain service records, prevent abuse, and protect the website.
- To meet legal, accounting, and regulatory obligations where applicable.
4. Sharing and international processing
We do not sell personal information. We may share the minimum necessary information with service providers that help us operate the website, communications, payments, translation, or agreed visit support. Information is shared with a hospital only when needed for the requested process and with your instruction or consent. Because you may contact us from outside China, information may be processed in China and in locations used by our service providers.
5. Retention and security
We retain information only for as long as reasonably needed for the enquiry, agreed service, accounting, dispute prevention, and legal obligations. We use proportionate access controls and technical safeguards, but no internet transmission method can be guaranteed completely secure.
6. Your choices and rights
You may ask to access, correct, or delete information we hold about you, subject to applicable law and necessary record-keeping. You may also withdraw consent where processing depends on consent. Contact us at contact@patientmatechina.com.
7. Cookies and policy changes
The current website does not use advertising cookies. Essential hosting and security technologies may still process basic request data. If analytics or advertising tools are added later, this policy and any required consent controls will be updated. Material policy changes will be posted on this page.