01
Care-path orientation
We help you understand relevant hospital departments and public or private international-service options based on the information you provide.
Shanghai care navigation for overseas patients
A clearer path to medical care in Shanghai.
PatientMate China helps international patients understand their options, prepare for hospital visits, and navigate Shanghai with practical, multilingual support.
Independent navigation service · Not a hospital or medical provider
SUPPORTED JOURNEY01—04
SHANGHAI · 31.2304° NRoutes converging on Shanghai
EnquiryTell us what support you need.
01
Shanghai-based
Local knowledge, on the ground
02
English · 中文 · ID · ES
Clear support across languages
03
Independent
Options explained without hospital affiliation
Practical support, before you travel
We make the unfamiliar feel manageable.
From your first question to the day you arrive, we focus on the non-clinical details that can make an overseas hospital visit difficult.
02
Appointment assistance
We support communication and registration steps for international or special medical services where available.
03
Pre-visit preparation
We help organise a practical checklist for identity documents, existing records, translations, timing, and hospital-specific requirements.
04
Language coordination
We coordinate non-clinical multilingual communication and, where needed, help arrange suitable interpretation support for the visit.
05
Hospital-day navigation
Optional in-person guidance for finding departments, understanding the day’s sequence, and moving through unfamiliar hospital processes.
06
Arrival and stay planning
Practical guidance for airport or station transfers, local transport, and accommodation areas near the hospital.
Your route, made visible
From first message to hospital entrance.
01
Tell us what you need
Share your preferred dates, current location, and the kind of assistance you are looking for.
02
Review the practical route
We clarify possible hospitals, departments, required materials, service scope, and estimated coordination fees.
03
Confirm and prepare
After written confirmation and any agreed service deposit, we begin the non-clinical coordination work.
04
Arrive with a plan
Receive practical guidance for your hospital visit and optional on-the-ground assistance in Shanghai.
Medical decisions, diagnoses, treatment plans, and hospital charges remain entirely with licensed hospitals and clinicians.
Shanghai hospital landscape
Examples of hospitals patients ask us about.
Shanghai has leading public hospitals and international medical services across many specialties. We help patients navigate options; the hospitals shown are examples, not partners or endorsements.
AERIAL VIEW · SHANGHAIZhongshan Hospital, Fudan University
Hospital names are shown for general orientation only. Availability and acceptance are determined by each hospital.
Why PatientMate China
A guide beside you—not another institution to navigate.
Human, multilingual contact
Speak with a real person in English, Chinese, Indonesian, or Spanish, with communication adapted to your situation.
Clear service boundaries
We explain what we coordinate, what the hospital controls, and which costs are paid separately.
Shanghai-specific knowledge
Our role is practical: local routes, hospital processes, arrival details, and in-person coordination.
Privacy-minded from day one
WhatsApp is for initial enquiries only. Please do not send medical records there; if documents are needed, we will explain a more suitable transfer method.
Simple written confirmation
Know what you are paying for.
Where a booking or coordination deposit applies, we confirm the service scope in writing and send a PayPal invoice. Hospital registration, consultation, tests, and treatment are paid separately to the hospital.
View payment examplePayPal
Typical coordination depositApprox. USD 145
Illustrative only · Final amount confirmed before payment
Before you contact us
Common questions, answered clearly.
01Is PatientMate China a hospital?
No. We are an independent, non-clinical navigation and visit-support service—not a hospital, clinic, or official hospital representative. That independence lets us stand on an objective footing and provide the practical information you need, including (but not limited to) what each hospital is commonly known for and what the visit environment is like.
02Do you provide diagnoses or treatment recommendations?
No. Diagnoses, medical decisions, and treatment plans must come from licensed hospitals and clinicians. What we can do is quickly prepare several optional hospitals and doctors in the relevant area, so you have more choices and a fuller picture before you decide.
03How quickly can a hospital appointment be arranged?
We help arrange bookable hospital time slots. After service confirmation—once the consultation fee is received—this is typically completed within a few days. The final slot is confirmed by the hospital.
04What does the coordination fee cover?
The written confirmation lists the non-clinical coordination included—for example appointment arrangements, visit-document preparation, language or interpretation coordination, on-site accompaniment, stay and travel arrangements, and help understanding commercial or international insurance pathways when the policy may cover the visit. Hospital registration, consultation, tests, and treatment are paid separately to the hospital.
05Should I send medical records on WhatsApp?
No. WhatsApp is for initial enquiries only. If documents are needed, we will explain a more suitable transfer method.
06Which languages are available?
The website supports English, Simplified Chinese, Indonesian, and Spanish. Interpretation for a hospital visit is arranged separately when needed.
Your first step can be a simple question
Planning medical care in Shanghai?
Tell us where you are travelling from and what kind of support you need. We will help you understand the next practical step.
Message on WhatsAppSend an emailUsually replies within 1 business day · Mon–Fri, 09:00–18:00 (UTC+8)