Clear answers, grouped by where you are in the journey.

No. Care is delivered by licensed hospitals and physicians. We coordinate pathways, records, communication, appointments, and practical support; clinical decisions remain with the hospital and physician.

No. We help organise options and questions, but diagnoses, treatment plans, prescriptions, and clinical interpretation must come from licensed physicians and hospitals.

Start with specialty fit rather than the hospital’s overall reputation. The useful inputs are your confirmed diagnosis or current concern, prior treatment, imaging and pathology, preferred city, budget, language needs, and whether you want a standard public clinic, special-service clinic, or international department. We use those inputs to prepare relevant options; the hospital and physician decide whether the case is appropriate for their service.

Often yes, but the route differs by hospital. International departments commonly accept passport-based enquiries by email or telephone. Some hospital apps or mini-programs support passport verification, while others still require a Chinese mobile number or local payment method. We can help confirm the applicable channel, submit the required identity details with your permission, and follow the hospital’s booking rules.

Timing varies by hospital, specialty, physician, and service channel. Some international or special-service slots can be coordinated within several days; popular specialists may require several days to several weeks. Urgent clinical priority is determined by the hospital, and no coordinator can guarantee a particular physician or date.

The website supports English, Simplified Chinese, Indonesian, Spanish, Vietnamese, and Modern Standard Arabic. Hospital-visit interpretation is arranged separately when needed.

Usually not for a short care trip. Visa-free entry, a tourist visa, or another lawful stay may cover consultations, short procedures, and early recovery. Longer or multi-stage plans need individual checking. See our visa page; we do not guarantee visa outcomes.

Prepare your passport and visa or entry record, discharge summaries and operation notes, recent CT/MRI/PET images in DICOM format where possible, pathology reports and slides when relevant, laboratory results, a medication list with generic names and doses, allergy information, and a short timeline of the condition. Keep original files as well as translated summaries; the receiving hospital may specify additional items.

English reports are often usable for orientation, but acceptance is decided by the receiving hospital. Key images may need local review or repeat testing so that technical standards are consistent. Pathology—especially for oncology—commonly requires the treating hospital’s own review. A foreign report can guide the first conversation without automatically replacing examinations required in China.

Yes. You can send a brief history, key report images, or existing records during the initial enquiry. We will review what you share and explain which additional documents may be useful next.

Budget separately for hospital registration and physician fees, tests and imaging, medication, procedures or admission, accommodation and transport, interpretation if required, and any PatientMate coordination you select. Hospital prices vary by specialty, complexity, service channel, room type, and length of stay. We confirm our scope and fee in writing, but only the hospital can quote or settle its clinical charges.

A standard public clinic is usually the lowest-cost route, but it can involve short consultations, Chinese-only systems, crowded queues, and difficult specialist booking. Special-service clinics generally offer more senior physicians, longer appointments, and a quieter setting at a higher self-pay price. International departments usually provide passport booking, more language support, longer consultations, and more private facilities, but costs can be substantially higher. Exact staffing, insurance access, and pricing differ by hospital—choose the channel that matches the case, budget, and communication needs.

A common public-hospital sequence is: register and pay the registration fee; meet the physician; receive test or imaging orders; pay for each ordered item; complete the tests; collect digital or printed results; then return to the physician, sometimes with a new queue number or appointment. Prescriptions, admission deposits, or further tests may require additional payment. The exact process varies, and one visit can involve several buildings, queues, and payment points.

Many public hospitals use prepayment or stage-by-stage settlement. You may pay registration first, then tests, then medication or an admission deposit, rather than receiving one bill later. International departments may centralise more of the process but still require deposits. Keep every official receipt and invoice for reconciliation and insurance claims.

Blood tests, plain X-rays, and basic ultrasound are often available the same day, subject to fasting rules and capacity. Plain CT may be same-day or scheduled; contrast CT usually needs advance booking and safety checks. MRI commonly requires an appointment, and PET-CT is normally booked ahead with preparation instructions. Availability varies by hospital and urgency.

The agreed scope can include finding the correct building and department, passport registration, queue and appointment coordination, interpretation, help understanding administrative instructions, payment and invoice guidance, movement between consultation and test areas, and arranging the next visit. We do not provide nursing care, sign consent forms for the patient, or make clinical decisions.

International departments often accept major cards, while standard public counters more commonly support cash, China UnionPay, Alipay, or WeChat Pay. International cards linked to mobile wallets may have verification or transaction limits. Large admission deposits can require bank transfer, so confirm the hospital’s method and notify your bank before travel. Keep official invoices, payment slips, and discharge statements.

Direct billing is not automatic. It requires the hospital to be in the insurer’s network, the policy to cover overseas care, and pre-authorisation for the specific service. We can help verify the hospital contact, organise requested documents, and coordinate with the settlement desk. If direct billing is unavailable, the usual route is to pay first and submit medical records, itemised invoices, and proof of payment for reimbursement. Begin the check two to four weeks before travel where possible.

No. Our initial orientation and basic hospital or department suggestions are free. If you want a physician’s preliminary view before travel, we can optionally coordinate a paid video consultation with a doctor at a hospital we work with, subject to availability.

For a simple follow-up permitted by hospital rules, an authorised coordinator may help register, deliver the patient’s records and question list, collect available reports, and relay information provided by the hospital or physician. It can be useful for report collection, straightforward review, or administrative follow-up when the patient is abroad. It is not a substitute for examination: the hospital may refuse a proxy visit or require the patient to attend, and we do not diagnose, prescribe, or create a treatment plan.

We can help ask whether a hospital permits follow-up prescribing, authorised collection, or another lawful route. A licensed physician must decide whether a prescription is appropriate, and identity verification or an in-person review may be required. Controlled medicines, refrigerated products, and cross-border delivery have additional restrictions; availability and transport must be confirmed case by case.

Before discharge, ask for the generic drug name, dose, duration, prescription, diagnosis or discharge summary, and an English translation where needed. Keep medicines in original packaging and check both Chinese export rules and the destination country’s import limits before travelling. Some medicines cannot be carried or shipped internationally, and a local physician may need to issue a new prescription. Never change high-risk medication doses without medical advice.

Before leaving, obtain the discharge summary, treatment record, medication list, warning signs, and recommended review date. We can help translate documents, organise a question list, and coordinate available follow-up channels with the treating team. Share the records with your local physician so care can continue near home. Urgent, worsening, or new symptoms require immediate local medical attention rather than waiting for a remote reply.